Hosting F.A.Q. Rules Of Hosting at WebsiteHosting24x7.com

Hosting Agreement between WebsiteHosting24x7.com ("we") and customer ("user", "you").

Policy and Service Guidelines
We provide web hosting to hundreds of clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.

Content
All services provided may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Canadian or international law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.
We do not allow sites that promote any illegal activity or present content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

  • Pirated software
  • Hacker programs or archives
  • Warez sites
  • Unlicensed Music (MP3 Files)
We will be the sole arbiter as to what constitutes a violation of this provision.

Disclaimer
WebsiteHosting24x7.com and our network providers are not responsible for any damages caused by services provided, and makes no warranties of any kind, expressed or implied for services we provide.

Commercial Advertising
Spamming, or the sending of unsolicited email, from our server or using an email address or domain that is maintained on our machine as reference is STRICTLY prohibited. We will be the sole arbiter as to what constitutes a violation of this provision.

Background Running Applications
We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

IRC
We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse
Any attempt to undermine or cause harm to a server, or customer is strictly prohibited.

Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

All accounts and customers using our services must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation without notice or refund for the remaining months fees.

Payment
Customers who are on recurring monthly plans are due for automatic billing from their credit card one month after their sign up date, and every month thereafter, on or about the same day of the month. If your credit card information has changed, then you must notify us immediately so we may change this information. If on your bill date, your credit card is declined, your account may be interrupted temporarily and an email will be sent to the address on file to notify you of this problem. If payment is not arranged within 7 days, we will close your account, and any files will be lost.

All our prices are in US Dollars (USD).

If you choose a different mode of payment you are responsible your monthly fee does not arrive on our account later than 7 days in advance of the specified hosting-period. In case we do not receive your payment at least 7 days in advance your account is considered outstanding and we have the right to switch your site off. Cost of reactivation in this case is $ 25. If you pay by check, please make sure your account is covered. Checks which are void or returned by the bank will result in a penalty of $ 20.

Cancellation
If for any reason you are not satisfied with our services, please let us know. We build our services around making hosting simple for the customer and want you to be happy. If for some reason we cannot meet your needs, you may notify us in writing and we will discontinue billing your account at the end of your current bill cycle. No refunds are issued for hosting services already paid for, except during the first 15 days of service.

Notification to Cancel
Your account cancellation request needs to be made by the 25th of the preceeding month. Please process your cancellation request through our special form. Please be sure to remove any data you want to retain, since once we cancel the account the data is lost.

New domain registrations are final once submitted, however you may transfer your domain to another provider if you wish. Once you have submitted your order for a domain name it is registered and not reversible, and we cannot refund the domain registration charges. To transfer or modify domain information, email us. If a domain is not available or taken before our system can register it, we will notify you and offer to register another domain or refund the registration charges. You should note the Uniform Domain Name Dispute Resolution Policy from ICANN before registering a new domain.

Data Transfer Allowances (monthly data transfer / bandwidth)
Our policy is to notify the customer in the event an account comes close to or exceeds their included monthly limit, and ask them to upgrade to a higher package. If we cannot contact the client, cannot upgrade the account or they refuse to upgrade, then we charge $3.5 per 1000 MB per month.

WebsiteHosting24x7.com reserves the right to change these rules at own discretion any time. If you have any questions regarding our policies or services, please contact us.

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